At Yuyay, every object is carefully selected, and we want it to reach you safely.
Our collection includes delicate ceramics, handcrafted sculptures, textiles and other one-of-a-kind pieces. Each object is thoughtfully prepared for its journey to its new home.
Shipping within Australia is included in the listed price of all objects available for delivery. There are no additional shipping charges at checkout.
Some larger or particularly fragile objects are available for collection only. These are clearly identified on their individual object pages.
We take care when preparing each object for delivery, using appropriate packaging to protect its materials, shape and fragility.
Where practical, we reuse packaging materials without compromising the safety of the object.
As a small, independently operated business, Yuyay prepares each order individually.
We aim to dispatch orders within 3–5 business days of receiving payment.
Delivery times vary depending on your location and the shipping service used. Tracking details will be provided where available.
Some objects are too large, delicate or difficult to transport safely through standard delivery services.
These pieces are clearly marked Collection Only on their individual object pages.
Collection is available by prior arrangement in Melbourne, Victoria. We will contact you after purchase to organise a suitable time and location.
We carefully inspect and package each object before dispatch.
If your purchase arrives damaged, please contact us as soon as possible. Photographs of the object and its packaging will help us understand what has happened and arrange an appropriate resolution.
Please retain the packaging until we have discussed the issue with you.
Your rights under Australian Consumer Law remain unaffected.
Our listed prices include delivery within Australia only.
If you're interested in purchasing an object from overseas, please contact us before placing an order to discuss whether international delivery can be arranged and any additional costs involved.
If you have any questions about delivery, collection or a particular object, please contact us before purchasing. We're happy to help.
At Yuyay, each object is selected for its craftsmanship, character and individuality. Many pieces are handmade and one of a kind, with natural variations that are part of their character.
We take care to photograph and describe each object accurately, including its materials, dimensions and any known imperfections.
Because our collection consists largely of unique objects, we do not offer returns or refunds for change of mind. We encourage you to read the description and examine the photographs carefully before purchasing.
If you have any questions about an object, please contact us before placing your order.
We take great care when preparing objects for delivery. If your purchase arrives damaged, faulty or significantly different from its description, please contact us as soon as possible.
Where possible, include your order number and photographs of the object and packaging so we can understand what has happened and help resolve the issue.
Where an object does not meet the consumer guarantees under Australian Consumer Law, we will provide the remedy required by law, which may include a repair or refund.
Small variations in colour, texture, form and finish are often natural characteristics of handmade objects. We aim to describe these accurately, including any known signs of age, wear or previous use.
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
For questions about your purchase or to discuss a problem with an object, please contact Yuyay through our website, or write to rhi@yuyay.com.au.
Yuyay is a small, independent business. We collect only the information needed to complete your purchase, deliver your object and, if you choose, send you our newsletter.
When you buy an object: your name, email address, phone number (if provided) and delivery address.
When you subscribe to the newsletter: your email address and, if provided, your name.
When you contact us: whatever you include in your message.
Payments are processed securely by Stripe. Yuyay never sees or stores your card details. Stripe handles your payment information under its own privacy policy.
Our newsletter is sent using MailerLite. You will only receive it if you have subscribed, and every issue includes a link to unsubscribe at any time.
We use your information to process and deliver your order, arrange collection, respond to your enquiries and, if you have subscribed, send the newsletter.
We do not sell, rent or trade your personal information. We share it only with the services needed to run the shop — such as Stripe for payments, MailerLite for the newsletter and, when an order is sent by courier, the courier delivering it — or where required by law.
Your information is stored with these trusted providers, some of whom may store data outside Australia. We take reasonable steps to keep it secure and keep it only as long as needed for the purposes above, or as required for tax and business records.
You can ask to see, correct or delete the personal information we hold about you by writing to rhi@yuyay.com.au. If you have a concern about how your information has been handled, please contact us first and we will do our best to resolve it.
Write with the piece you have in mind and any questions you may have about the piece. I'd be happy to chat!